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Can
I make a booking over the
phone? |
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How
do I make a booking for group
travel? |
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How
do I know that my booking
is confirmed? |
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Can
I change my Bus tickets after
they are confirmed? |
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Can
I book tickets for senior
citizens from the website? |
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Can
I book tickets for infants
from the website? |
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How
can I contact Customer Seva? |
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Will
I have to pay any charges
if I cancel my car/bus booking? |
|
Will
I have to pay any charges
if I change my travel dates? |
|
What
forms of payments can I use
when making a booking? |
|
Are
taxes included in the prices
reflected on the site? |
|
If
I cancel my travel, how does
Customer Seva refund me for
tickets not utilized? |
|
Is
CustomerSeva.com a safe site
to make online bookings? |
|
What
is our privacy policy? |
|
What
are the terms and conditions
that will apply to all bookings? |
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|
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Can
I make a booking over the phone? |
| |
Yes, you can call
us on Call us: +91 - 22 - 2445
7882 or Contact - +91 98207 32721
16 hours a day, 7 days a week
between 7 am and 11 pm (Indian
Standard Time). |
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How
do I make a booking for group
travel? |
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All group booking
requests can be mailed to us
at support@customerseva.com and
we will revert to you within
24 hours. When looking for group
bookings, we request you to please
include as many details of your
travel as possible, as number
of adults and children traveling,
preferred dates and destinations,
budget, etc. |
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How
do I know that my booking is
confirmed? |
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Whether a booking
is made online or over the phone,
a confirmation would be sent
to you via e-mail, which would
include your reservation number
and travel details. Also you
can take the printout of e-ticket
just after the booking. |
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Can
I change my tickets after they
are confirmed? |
| |
While most of the
operators allow tickets to be
changes, a fee is applicable.
Changes, however, depend on the
operator terms
&condition you’ve made
your bookings on. |
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Can
I book tickets for senior citizens
from the website? |
| |
To avail of senior
citizen’s discount, we
would require the senior citizenship
card. However, currently we do
not offer this service. |
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Can
I book tickets for infants
from the website? |
| |
No, tickets cannot
be booked for infants from the
website. |
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How
can I contact Customer Seva? |
| |
You can call us
on Call us: +91 - 22 - 2445 7882
or Contact - +91 98207 32721
16 hours a day, 7 days a week
between 7 am and 11 pm (Indian
Standard Time).
You can also email us at support@customerseva.com and
our agents would respond to you
in less than 1 working day. |
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Will
I have to pay any charges if
I cancel my booking? |
| |
Yes, cancellation
charges are applicable as per
the operator you are booked on
and the number of days prior
to departure that you make the
cancellation. |
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Will
I have to pay any charges if
I change my travel dates? |
| |
Yes, the actual
charges depend on the sectors
of travel and the number of passengers.
It will also depend on the number
of days prior to departure that
you make the change. |
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What
forms of payments can I use
when making a booking? |
| |
You can make online
payments for bus tickets and
car rentals using all major credit
cards including Visa, MasterCard. |
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Are
taxes included in the prices
reflected on the site? |
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Yes, prices of
car rentals and bus tickets are
inclusive of all taxes, levies,
fees and surcharges, except those
mentioned on the website. |
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If
I cancel my travel, how does
Customer Seva refund me for
tickets not utilized? |
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Tickets once cancelled
need to be endorsed by the operator.
Refunds will not be done; a credit
note will be issued to the customer
which can be used for next booking
and which will be valid for one
year from the cancellation date. |
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Is
CustomerSeva.com a safe site
to make online bookings? |
| |
Yes, we are committed
to protecting our customer’s
information. Our staff of security
technology professionals uses
a range of the best security
technology available. Your information
is secured from unauthorized
access from the Internet using
the Verisign Certification technology.
We protect the connection between
your computer and our server
from eavesdropping through industry-standard
encryption technology. We continually
assess new technology for protecting
your information to make sure
that our information handling
practices are in accordance with
the highest industry standards
and best practices on the Internet. |
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What
is our privacy policy? |
| |
Customer Seva undertakes
all possible measures to ensure
that your personal details are
not compromised. Please refer
to our privacy
policy outlines for measures
undertaken by us to protect your
personal details. |
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What
are the terms and conditions
that will apply to all bookings? |
| |
All transactions
undertaken on www. Customer Seva.com
and over the phone with our reservation
agents are subject to our terms
and conditions. Please review
these carefully prior to making
bookings. |
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